Levifly Privacy Policy

 

  1. Introduction

Levifly UK (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, booking platforms, or contact our support team.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  1. Data We Collect

We may collect the following types of information:

  1. a) Personal Information
  • Full name
  • Date of birth
  • Passport information
  • Email address
  • Phone number
  • Billing address
  • Payment details (processed securely by third-party gateways)
  1. b) Travel Information
  • Booking details
  • Flight search data
  • Travel dates
  • Passenger information
  1. c) Technical Information
  • IP address
  • Device type
  • Browser type
  • Cookies and tracking identifiers
  1. d) Communications
  • Emails
  • Chat messages
  • Customer support interactions
  1. How We Use Your Information
  • We use your data for the following purposes:
  • To process and manage your bookings
  • To issue flight tickets and confirmations
  • To provide customer support
  • To send travel updates, alerts, or service notifications
  • To improve our website and services
  • To prevent fraud and enhance security
  • To comply with legal and aviation requirements

We do not sell personal data.

  1. Legal Basis for Processing
  • We process your personal data under the following lawful bases:
  • Contractual necessity – to complete your booking
  • Legal obligation – aviation, immigration, and financial regulations
  • Legitimate interests – fraud detection and service improvement
  • Consent – marketing and optional cookies
  1. Data Sharing
  • We may share your information with:
  • Airlines and consolidators
  • Payment processors (Stripe, PayPal, banks)
  • Fraud prevention partners
  • Customer support tools
  • Regulatory authorities when required
  • We only share data necessary for delivering our services.
  1. International Data Transfers

Some airlines and systems operate outside the UK. We only transfer data internationally where safeguards such as Standard Contractual Clauses (SCCs) or the UK Addendum are in place.

  1. Data Retention

We retain personal data for up to 7 years for regulatory, accounting, and legal compliance.

  1. Your Rights Under UK GDPR
  • You have the following rights:
  • Right to access your personal data
  • Right to request correction
  • Right to request deletion
  • Right to object or restrict processing
  • Right to data portability
  • Right to withdraw consent at any time
  • To exercise these rights:[email protected]
  1. Cookies

We use essential, functional, and analytics cookies.
For more details, please see our Cookie Policy.

  1. Security Measures
  • We use strong safeguards to protect your personal data, including:
  • SSL encryption
  • Secure servers
  • Limited access controls
  • Two-factor authentication
  • Regular security reviews
  1. Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices of those websites.

  1. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date will reflect any changes.

  1. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Levifly UK
Email: [email protected]

Website: https://levifly.com